TERMS OF SERVICES

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Moving Company Terms & Services

1. Extra Inventory

• All moving quotes are based on the inventory list provided by the client. If additional items are added on the day of the move, additional charges may apply based on the size, weight, and handling requirements of the extra inventory.
• If the additional inventory exceeds the capacity of the assigned moving vehicle, a secondary trip or additional vehicle may be required at an extra cost.
• Clients are responsible for updating their inventory list at least 24 hours before the scheduled move to avoid unexpected fees.
• Any unlisted or undisclosed large or bulky items (such as appliances, exercise equipment, or large electronics) may be subject to additional fees or require separate transport arrangements.

2. Extra Service Requests

• Any service beyond the agreed-upon moving scope (such as furniture disassembly/reassembly, packing/unpacking, or special handling of fragile items) must be requested in advance and may result in additional charges.
• Requests for last-minute services on the day of the move are subject to crew availability and additional service fees.
• Specialty items (such as pianos, safes, or oversized furniture) require prior notice and may incur additional costs based on labor and equipment needs.
• Additional protective measures, such as special wrapping, crating, or climate-controlled transport, must be requested in advance and may come at an extra cost.

3. Demolition Services

• Our company does not provide demolition services unless specifically agreed upon in writing prior to the move.
• Any requests for dismantling or disposing of structures (such as built-in furniture, sheds, or walls) will require a separate contract and may involve third-party specialists.
• We are not liable for damages caused by client-requested demolitions unless the service was officially agreed upon under a separate contract.
• Hazardous material removals, including asbestos, lead-based paint, or other regulated materials, are strictly prohibited and must be handled by licensed professionals.

4. Unreasonable Client Pricing Disputes

• All pricing is transparent and outlined in the service agreement prior to the move. Clients are encouraged to review and confirm pricing before scheduling.
• If a client disputes charges on the day of or after the move, payment is still required for services rendered. Disputes must be submitted in writing within 48 hours for review.
• Chargebacks or refusal to pay for completed services may result in legal action and additional fees for collection efforts.
• In the event of a legitimate dispute, our company will attempt to resolve the issue amicably through review and adjustment if deemed necessary.
• Clients who fail to pay in full within the agreed-upon timeframe may be subject to late fees and additional legal actions.

5. Payment & Refund Policy

• A deposit may be required to confirm the moving date, which is non-refundable if the client cancels within 7 days of the scheduled move.
• Full payment is required upon completion of services unless otherwise agreed upon in writing.
• Refunds or partial credits will only be considered in cases of service failure or proven damage caused by negligence on our part.
• If payment is not made upon completion of the move, additional storage fees may apply until payment is received.

6. Liability & Damage Policy

• While our movers take every precaution to prevent damage, we are not responsible for damages caused by improper packing by the client.
• Clients must inspect items upon delivery and report any damages in writing within 24 hours.
• Our liability for any lost or damaged items is limited to the amount stated in the service agreement unless additional insurance coverage was purchased.
• We are not responsible for damages to items that are inherently fragile or have pre-existing conditions.
• A $1,000 deductible applies to damage claims.

7. Storage Services

• If temporary storage is required, additional fees will apply based on the size and duration of storage.
• Storage items must be properly labeled, and access to stored items may require prior notice.
• The company is not responsible for perishable, hazardous, or illegal items left in storage.

8. Weather-Related Delays

• Our company is not responsible for delays caused by extreme weather conditions, road closures, or other unforeseen natural disasters.
• Clients will be informed of any necessary rescheduling due to unsafe moving conditions.

9. Customer Responsibilities

• Clients must ensure that items are packed properly unless they have opted for our packing service.
• Clear access for loading and unloading must be provided to avoid delays.

10. Prohibited Items

• The following items are strictly prohibited from transport: hazardous materials, perishable food, illegal substances, and live animals.

11. Delays & Unforeseen Issues

• Traffic, weather, and other unexpected circumstances may affect the timing of the move. Clients will be kept informed of any changes to the schedule.

12. Right to Refuse Service

• We reserve the right to refuse service if conditions are deemed unsafe, unsanitary, or unreasonable.

By using our moving services, you agree to these terms and conditions. If you have any questions or require clarifications, please contact us before your scheduled move.